Terms of Service

1.1. Laksh Networks LLC ("Company", "we", "us", "our") provides cloud infrastructure services including virtual private servers (VPS), dedicated IP addresses, storage, networking, and related services (collectively, the "Services") through the X1 Cloud platform accessible at panel.lakshnetworks.com.

1.2. By creating an account, accessing, or using the Services, you agree to be bound by these Terms of Service. If you do not agree, you must not use the Services.

1.3. We reserve the right to modify these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect. Continued use of the Services after changes become effective constitutes acceptance.

1.4. The Services are intended for use by individuals and organizations who are at least 18 years of age or the age of legal majority in their jurisdiction.

2.1. You must provide accurate, current, and complete information during registration. You are responsible for maintaining the accuracy of this information.

2.2. You are solely responsible for maintaining the confidentiality of your account credentials, including API keys and passwords. You must immediately notify us of any unauthorized access to your account.

2.3. You are responsible for all activity that occurs under your account, whether authorized by you or not. We are not liable for any loss or damage arising from your failure to secure your account.

2.4. We reserve the right to suspend or terminate accounts that violate these Terms or that show signs of unauthorized access or fraudulent activity.

3.1. You agree to use the Services only for lawful purposes and in compliance with all applicable local, state, national, and international laws and regulations.

3.2. The following activities are strictly prohibited:

(a) Sending unsolicited bulk email (spam), operating open mail relays, or any form of email abuse.

(b) Hosting, distributing, or facilitating the distribution of malware, botnets, command-and-control servers, phishing sites, or any malicious software.

(c) Launching or facilitating denial-of-service (DoS/DDoS) attacks against any target.

(d) Port scanning, network probing, or unauthorized access attempts against any system you do not own or have explicit permission to test.

(e) Hosting content that infringes on intellectual property rights, including pirated software, media, or other copyrighted materials.

(f) Cryptocurrency mining unless explicitly approved in writing by the Company.

(g) Operating Tor exit nodes or open proxies without prior written approval.

(h) Hosting content that is illegal under United States federal law.

3.3. We reserve the right to suspend or terminate Services immediately and without notice if we reasonably determine that a violation of this Acceptable Use Policy has occurred. No refunds will be issued for Services terminated due to policy violations.

3.4. You agree to respond to abuse complaints forwarded by us within 24 hours. Failure to respond or resolve complaints may result in suspension of Services.

4.1. Services are billed on an hourly basis with a monthly cap as specified on the pricing page. Charges accrue from the moment a resource is provisioned until it is destroyed.

4.2. Invoices are generated on the first day of each calendar month for the previous billing period. Payment is due immediately and is automatically charged to the payment method on file.

4.3. We accept payment via major credit and debit cards processed through Stripe. You are responsible for keeping your payment information current.

4.4. If payment fails, we will attempt to charge your card up to three times over seven days. If all attempts fail, your account will be suspended. Resources may be deleted after 14 days of non-payment.

4.5. All prices are listed in US Dollars (USD) and are exclusive of applicable taxes. You are responsible for any taxes, levies, or duties imposed by your jurisdiction.

4.6. We reserve the right to change pricing with 30 days advance notice. Price changes do not affect existing resources until the next billing cycle after the notice period.

4.7. Refunds are issued at our sole discretion. We do not provide refunds for partial months of service, unused resources, or Services terminated due to policy violations.

5.1. We guarantee 99.9% monthly uptime for all paid virtual server instances, measured as the percentage of minutes in a calendar month during which the server is accessible and operational.

5.2. Uptime excludes scheduled maintenance (announced at least 48 hours in advance), emergency security patches, circumstances beyond our reasonable control (force majeure), and downtime caused by your actions or configurations.

5.3. If monthly uptime falls below 99.9%, you may request account credit as follows: 99.0%-99.9% uptime: 10% credit; 95.0%-99.0% uptime: 25% credit; below 95.0% uptime: 50% credit. Credits are calculated against the affected server's monthly charges.

5.4. To claim SLA credits, you must submit a support request within 30 days of the incident, including server identification and timestamps of the outage. Credits are applied to future invoices and are not redeemable for cash.

5.5. The maximum total credit for any calendar month shall not exceed 50% of the total charges for that month. SLA credits are your sole and exclusive remedy for downtime.

6.1. You retain all ownership rights to data you store on or transmit through the Services. We do not access, use, or share your data except as necessary to provide the Services or as required by law.

6.2. We implement industry-standard technical and organizational measures to protect the security and integrity of the infrastructure. However, you are solely responsible for securing your own applications, data, and server configurations.

6.3. We perform automated backups only if you have enabled the backup feature. You are responsible for maintaining your own independent backups of critical data.

6.4. Upon termination of your account, we will delete all your data within 30 days. Data deletion is irreversible and we are not responsible for any data loss after account termination.

6.5. We may collect and process limited personal data (name, email, billing information, IP addresses, usage metrics) as described in our Privacy Policy. By using the Services, you consent to this data processing.

6.6. We will comply with valid legal requests for data disclosure, including subpoenas, court orders, and law enforcement requests. Where permitted by law, we will notify you of such requests.

7.1. The X1 Cloud platform, including its software, documentation, branding, and user interface, is the intellectual property of Laksh Networks LLC and is protected by applicable intellectual property laws.

7.2. We grant you a limited, non-exclusive, non-transferable license to use the Services and associated software solely for the purpose of utilizing the Services during your subscription period.

7.3. You retain all intellectual property rights to content you create, upload, or deploy on the Services. We claim no ownership over your content.

8.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

8.2. THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.4. We do not warrant that the Services will be uninterrupted, error-free, or free of harmful components. You use the Services at your own risk.

9.1. You agree to indemnify, defend, and hold harmless Laksh Networks LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

(a) Your use of the Services or violation of these Terms.

(b) Your violation of any applicable law or regulation.

(c) Your content or data stored on the Services.

(d) Any third-party claims related to your use of the Services.

10.1. You may terminate your account at any time by destroying all resources and contacting support. You are responsible for charges accrued up to the time of termination.

10.2. We may suspend or terminate your account immediately and without notice if you violate these Terms, fail to pay outstanding charges, or if we are required to do so by law.

10.3. We may discontinue the Services or any feature with 90 days advance notice. In such cases, we will provide reasonable assistance in migrating your data.

10.4. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall survive, including Sections 7, 8, 9, and 11.

11.1. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

11.2. Any dispute arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days.

11.3. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall take place in the State of Delaware.

11.4. Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information.

12.1. These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings.

12.2. Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

12.3. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

12.4. You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

12.5. For questions about these Terms, contact us at [email protected].